Services for Individuals
 
 
SERVICE EXCELLENCE

Our four-point service excellence model ensures that we account for every need in your customized benefits packages. We’ll take care of your employee benefits—so you and your employees can focus on your core business.

PROPRIETARY 200-TOUCH CUSTOMER SERVICE
Our 200-Touch Customer Service aproach follows a 365-day systemized process, which covers all your employee benefits needs. Ongoing support includes enrollment meetings and evaluations, group needs analysis, human capital management evaluation, ERISA audits and quarterly claims review.

ACCOUNT MANAGEMENT TEAM
Our Account Management Team embodies a holistic client-centric approach, which differentiates the high-level service we provide. We assign a dedicated Account Manager, Account Consultant and Client Service Representative to every group. Your dedicated team will know your business needs, account details, employees, benefits and long-term strategies.

CLIENT CALL CENTER / BENEFITS ADVOCACY
Our Client Service Representatives work as an extension of your HR organization to resolve questions and concerns. Employees can call their dedicated Client Service Representatives anytime during business hours for informed benefits guidance, policy clarification, in-network health care provider information, HIPAA-compliant claims assistance, benefits advocacy and more.

ENROLLMENT AND EDUCATION SERVICES
Our Enrollment and Education Teams ensure that your employees have a comprehensive understanding of their benefits. We’ll assist each individual to ensure they understand their benefits—increasing employee satisfaction and retention. Our experts also utilize customized, cutting-edge technology to streamline administrative burdens.